~First ever service partner certification program from Xerox India~
New Delhi, July 22, 2011 - Xerox India, part of Xerox Corporation, world's leading enterprise for business process and document management introduced the ‘Authorized Service Partner Certification Program’ in the A3 space. The program based on a concessional model aims to identify service partners based on merit, who have provided outstanding customer service experience; therefore certify and remunerate them through a revenue sharing model. A first time initiative by Xerox India in the A3 space, the ASP Program is a strong platform for continuous development of the ASP network. The program will also help Xerox India distinguish partners’ who have capability of providing effective and outstanding services to customer and therefore incentivise them with a tangible credential (the ASP Program Certificate) both in terms of support and remunerations for Sales & Service integration.
Speaking at the launch and the award ceremony, Mr. Balaji Rajagopalan, Executive Director- Operations & Lean Six Sigma said, “Our partners are the face of the company to Xerox customers and therefore over a period of time it was necessary to integrate Customer Service with Sales. Certification of partners under The Authorized Service Partner Certification Program in the A3 space marks the beginning of this chapter of integration of Sales and Services as a revenue sharing model for Xerox and its partners today; we hope to lead this by example in other Xerox Developing Markets.”
He also added, “There is huge enthusiasm in the market and amongst Xerox partners to be certified under the ASP program; however we have stringent and strict norms of adherence to be able to be recognised as Platinum, Gold and Silver partners which are judged and vetted under five criteria- Business Acumen, Infrastructure, Ethical Value, Skilled and Equipped Manpower and Service Delivery Management with 36 other sub-criteria.”
With the first round of certification being complete Tricom Tech Services in Hyderabad, Ask Infotech in Kolkata, Uniciti Solutions in Pune, Vintech Business Solutions in Chennai, Divya Business Systems in Trivandrum, Binary Business Systems in Bangalore were awarded the Silver ASP while Technosoft Electronics in Mumbai won the prestigious Gold ASP award. With over 80 Sales & Service partner across the country, Xerox India plans to certify all of them under this program in the next two-three years and with a larger share migrating to the Platinum category.
The certification program has received overwhelming response as this not only improves service delivery, enhances customer experience but also opens new business revenue generating areas post sales for the partner community. This also creates that extra space for improvement through introspection of existing service models and enhances the overall Xerox-partner relationship in India. With its strong portfolio in A3 space, focus on providing best business value to partners and consistent effort to provide the best in class customer service experience to customers Xerox India will be a key contributor to the changing landscape of the Indian IT Industry.
About Xerox India
Xerox India Limited is a part of Xerox Corporation (NYSE: XRX), world's leading document management technology and services enterprise. Xerox India offers an array of innovative document solutions, services and systems. Digital systems include color and black-and-white printing and publishing systems, digital presses and multifunction devices, laser and solid ink network printers, copiers and fax machines. Xerox's services expertise is unmatched and includes helping businesses develop online document archives, analyzing how employees can most efficiently share documents and knowledge in the office, operating in-house print shops or mailrooms, and building Web-based processes for personalizing direct mail, invoices, brochures and more. Xerox also offers associated software, support and supplies such as toner, paper and ink. The company's operations are guided by customer-focused and employee-centered core values -- such as environmental sustainability, citizenship, diversity and quality -- augmented by a passion for innovation, speed and adaptability.
For more information, please visit http://www.xerox.com
About Xerox Corporation
Xerox Corporation is a $22 billion leading global enterprise for business process and document management. Through its broad portfolio of technology and services, Xerox provides the essential back-office support that clears the way for clients to focus on what they do best: their real business. Headquartered in Norwalk, Conn., Xerox provides leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Through ACS, A Xerox Company, which Xerox acquired in February 2010, Xerox also offers extensive business process outsourcing and IT outsourcing services, including data processing, HR benefits management, finance support, and customer relationship management services for commercial and government organizations worldwide. The 136,000 people of Xerox serve clients in more than 160 countries. For more information, visit http://www.xerox.com, http://news.xerox.com, http://www.realbusiness.com or http://www.acs-inc.com. For investor information, visit http://www.xerox.com/investor.
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Xerox India Limited
Sharad Gupta
Head, Marketing Communications
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