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11 September 2012

Serco steps up presence in Agra

Expands facility at Agra to provide services to leading telecom service providers
Strengthens operations in North India
Agra, September 11, 2012:  Serco, the FTSE 100 international service company, today announced the expansion of its Agra facility by increasing its headcount and creating 850 new positions. These positions are expected to service leading clients within the telecom vertical, providing a comprehensive range of telecom services in India.
Serco’s facility is located at Bhawna Plaza, Awas Vikas Yojna. With the addition of 850 employees at the centre, Serco has successfully established itself as the largest provider of BPO services with almost 2000 employees in Agra.
Commenting on the development, Mr. Bhupender Singh, CEO, AMEAA said, “We are delighted to scale our operations in Agra and recognize it as an important business destination. The capacity built in Agra is based entirely on clients requirements and will generate local employment opportunities. The expansion of this facility augments Serco’s strategy of providing a strong domestic support to its clients, strengthens Serco’s regional footprint in North India and further consolidates its expertise within the telecom vertical.”
Serco has been steadily expanding its presence in India. Earlier this month Serco launched a facility in Shimoga, Karnataka for a leading telecom service provider and over the past one year has expanded its footprint in Karnal, Patna, Lucknow, Baroda, Madhyamgram and Jhangipur.
Serco' BPO business is now over USD 1 billion globally, and India has been a key contributor to this growth. It currently services four broad groups of vertical markets: Banking, Financial Services & Insurance; Travel, Hospitality & Transportation; Retail, Healthcare, Utilities, & Manufacturing; Telecom, Technology, Online Services & Media.  Serco’s expertise in these verticals, its focus on adding value to its clients, combined with a growing regional footprint is instrumental in achieving this growth.
The India domestic IT-BPO market is expected to grow 17 per cent to reach Rs 91,800 crore in FY2012. The domestic BPO market is expected to reach Rs 14,900 crore, driven by demand from voice-based services (local languages) and increased adoption by both traditional and emerging verticals, including the government.
About Serco
Serco is a FTSE 100 international service company, which combines commercial know-how with a deep public service ethos. Around the world, we improve essential services by managing people, processes, technology and assets more effectively. We advise policy makers, design innovative solutions, integrate systems and - most of all - deliver to the public.
Our global BPO business has over 52,000 employees across 99 locations, with a presence in 10 countries providing the complete spectrum of business services to customers in the public and private sector around the world.  As a dynamic global service organization, our people have the expertise and intimate knowledge of our customers’ markets as well as best practice processes and technologies to exceed expectations. We have the vision, agility and determination to deliver cutting-edge business process solutions and set ever-higher standards in the markets we serve.
More information can be found at www.serco.com.
For more information, please contact:
Naini Roy Choudhury
Serco Global Services
+91 9820250939
Hardik Sanghani
Text 100 Public Relations
+ 91 9892105501

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