Huawei IP Telephony and Contact Center Shipments Register Record Growth in Gartner’s Market share report

Gurgaon, India ; Huawei, a leading global information and communications technology (ICT) solutions provider, today announced that in March 2012, the global leading information technology research and advisory organization, Gartner released its Marketshare report and Huawei’s IPT and CC shipments have registered record growth. According to this report, the growth rates of Huawei IPT and Huawei Contact Center shipments have achieved No 1 rank.
According to Gartner’s Contact Center marketshare report, the rankings of Huawei Contact Center shipments upgraded to No 4 position in the year 2011 from an earlier No 8 position for the year 2010, thereby registering record increment rank No 1. In addition to this, according to Gartner’s IPT marketshare report, Huawei’s PBX license shipments became first to enter the global Top 10 space, and the growth rate of Huawei’s IPBX shipments/ PBX revenue ranked No 1.
According to Gartner report, the enterprise telephony market exhibited low growth with a 2.2% annual rise in global license shipments in 2011. Market growth varied significantly depending on the region, with the emerging markets (led by Latin America) driving global growth and Western Europe's slowdown offsetting the gains. Sluggish economic conditions in Europe resulting from the sovereign debt crisis prevented widespread telephony investment and further delayed the recovery from the 2008- to-2009 economic downturn in the region.
North America and Japan posted mild shipment gains, although the growth was not enough to raise volume back to previous shipment highs. The Asia/ Pacific region registered a 5.4% increase in annual shipments. Softer market conditions in China contributed to the deceleration of investment growth in the Asia/Pacific region. Overall, global shipment volumes remain below levels reached before the crisis.
On the other hand, the year 2011 worldwide contact center market showed double-digit growth in both agent license shipments and end-user revenue as compared with 2010. This Gartner Market Share report provides insight into vendor shipments, market share shifts and regional changes for the full year of 2011.
About Huawei Enterprise Business Group
Huawei Enterprise Business Group (“Huawei Enterprise") is one of Huawei’s three businesses groups (BGs). Leveraging its strong R&D capabilities and comprehensive technical expertise, Huawei Enterprise provides wide-ranging and highly efficient ICT solutions and services. Together with our partners, Huawei Enterprise offers solutions for vertical industry and enterprise customers globally including government and public sector, finance, transportation, electric power, energy, commercial businesses, and ISPs in many fields. These innovative and leading solutions cover network infrastructure, unified communications and collaboration (UC&C), cloud computing & data center, and industry application solutions.
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Zia Askari,
Senior Marketing Manager – Enterprise Business
HUAWEI Telecommunications (India)
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